Gen2 Enterprise Software SA (Pty) Ltd


Gen2 Enterprise Services SA (Pty) Ltd

(collectively "Gen2")





The Act gives effect to the constitutional right of access to any information held by the state or by any other person where such information is required for the exercise or protection of any right. To this end, the Act requires public and private bodies to compile manuals that provide information on records held by such public and private bodies.

Gen2 is a private body for purposes of the Act and this document serves as its manual in terms of the Act. A copy is available on this website and can also be accessed from Gen2's offices.

The Gen2 companies are private and incorporated in terms of the company laws of the Republic of South Africa under registration numbers 2006/034300/07 and 2000 / 013356 / 07.

The main business of Gen2 is to supply financial and other software and consulting services to clients.



2.1. Contact Details - [Section 51(1)(a)]

The Chief Information Officer of Gen2 is:

  • Mr Diederik Jordaan

  • Postal Address: Postnet Suite 241, Private Bag X132, Centurion 0046.   

  • Physical Address: 8 Sycamore Street, Zwartkop, Centurion 0157.

  • Telephone Number: +27 12 663 5221

  • Fax Number: +27 86 654 7072

  • E-mail:

2.2. The Section 10 Guide [Section 51(1)(b)]

The South African Human Rights Commission will compile a guide on the use of the Act. This guide will be available from the South African Human Rights Commission at the following address:

2.3. Records Automatically Available - [Section 51(1)(c)]

No records are automatically available to the public.

2.4. Records available in accordance with other legislation – [Section 51(1)(d)]

  • Gen2 has records available in accordance with the following legislation:

  • The Value Added Tax Act 89 of 1991;

  • Income Tax Act 58 of 1962;

  • Companies Act 71 of 2008;

  • Basic Conditions of Employment Act 75 of 1997;

  • Compensation for Occupational Injuries and Diseases Act 130 of 1993;

  • Employment Equity Act 55 of 1998;

  • Labour Relations Act 66 of 1995;

  • Skills Development Levies Act 55 of 1998;

  • Trade Marks Act 194 of 1993;

  • Unemployment Insurance Act 30 of 1966; and

  • Skills Development Act 97 of 1998;

2.5. A Description of the Subjects of the Records Held by Gen2 and the Categories in which these Subjects are Classed- [Section 51(1)(e)]

2.5.1. Companies Act Records

  • Documents of incorporation

  • Memorandum and Articles of Association

  • Minutes of Board of Directors meetings

  • Records relating to the appointment of directors/ auditor/ secretary/ public officer and other officers

  • Share Register and other statutory registers and returns

2.5.2. Financial Records

  • Annual Financial Statements

  • Tax Returns

  • Accounting Records

  • Banking Records

  • Bank Statements

  • Electronic banking records

  • Asset Register

  • Rental Agreements

  • Invoices

2.5.3. Income Tax Records

  • PAYE Records

  • Documents issued to employees for income tax purposes

  • Records of payments made to SARS on behalf of employees

  • All other statutory compliances:

  • Skills Development Levies

  • Workmen's Compensation

2.5.4. Personnel Documents

  • Employment contracts

  • Employee benefits arrangements rules and records

  • Medical Aid records

  • Disciplinary records

  • Salary records

  • Timesheets

  • SETA records

  • Leave records

  • Policies and procedures

2.5.5. Commercial records

  • Contracts

  • Works orders

  • General documentation

3.   The processes and procedures for requesting information or records- [Section 51(1)(e)]

The requester must use the prescribed form to make the request for access to a record. The request must be made to the Managing Director whose contact details are set out above. The request must be made to the address, fax number or electronic mail address set out above.

The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record and the requester. The requestor should also indicate which form of access is required. The requestor should also indicate if he or she wishes to be informed in any other manner and state the necessary particulars to be so informed.

The requester must identify the right that he or she is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right.

If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requestor is making the request, to the satisfaction of the Managing Director.

The Information Officer shall notify the requester (other than a personal requester) by notice, requiring the requester to pay the prescribed fee (if any) before further processing the request.

In the event that Gen2 refuses to give the requester access to requested records, the requester may lodge an application with a court of law for Gen2 to be ordered to give the requester access to the requested records. If the court orders Gen2 to grant the requester access to the requested records, the requester must pay a further access fee for the reproduction, the search, preparation and time taken to provide the records, in excess of the prescribed hours to search and prepare the record for disclosure.


4.   Grounds for Refusal of Access to Records - [Part II Chapter 4]

4.1. Gen2 may refuse a request for information or record if that information or record relates to:

(a) mandatory protection of the privacy of a third party who is a natural person, which involves the unreasonable disclosure of personal information of that natural person;

(b) mandatory protection of the commercial information of a third party, if the record contains;

(i)   trade secrets of that third party;

(ii)  financial, commercial, scientific or technical information which the disclosure could likely cause harm to the financial or commercial interests of that third party;

(iii) information disclosed in confidence by a third party to Gen2 if the disclosure could put that third party at a did advantage in negotiations or commercial competition.

(c) mandatory protection of confidential information of third parties if it is protected in terms of any agreement;

(d) mandatory protection of the safety of individuals and the protection of property;

(e) mandatory protection of records which would be regarded as privileged in legal proceedings;

(f) the commercial activities of Gen2, which may include -

(i) trade secrets;

(ii) financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of Gen2;

(iii) information which, if disclosed could put Gen2 at a disadvantage in negotiations or commercial competition;

(iv) a computer program which is owned by Gen2 and which is protected by copyright.

(g) The research information of Gen2 or a third party, if its disclosure would disclose the identity of the researcher or the subject matter of the research and would place the research at a serious disadvantage.

Gen2 shall refuse requests for information where such requests are frivolous or vexatious or involve an unreasonable diversion of resources.


5.    Other Information as may be prescribed- [Section 51(1)(f)]

No information has been prescribed.

6.   Availability of the Manual- [Section 51(3)]

This manual has been made available to the Human Rights Commission, in accordance with paragraph 9(1) of the Regulations promulgated in terms of the Act and is published on the website of Gen2.

7.    Prescribed Fees in respect of Private Bodies

The following fees have been prescribed in the Regulations promulgated in terms of the Act and must be paid by a requester before any records requested can be made available to the requester. Gen2 reserves the right to require a requester to pay higher fees if the Regulations in terms of the Act are changed to permit higher fees.

The fee for a copy of the manual as contemplated in regulation 9(2)(c) is R1,10 for every photocopy of an A4-size page or part thereof.

The fees for reproduction referred to in regulation 11(1) are as follows:

(a) For every photocopy of an A4-size page or part thereof - R1.10

(b) For every printed copy of an A4-size page or part thereof held on a computer or in electronic or machine-readable form - R0.75

(c) For copy in a computer-readable form on a compact disc - R70.00

(i)   For a transcription of visual images, for an A4-size page or part thereof R40.00

(ii)  For a copy of visual images R60.00

(iii)   For a transcription of an audio record, for an A4-size page or part thereof R20.00

(iv)   For a copy of an audio record R30.00

The access fees payable by a requester referred to in regulation 11(3) are as follows:

(a)   For every photocopy of an A4-size page or part thereof - R1.10

(b)   For every printed copy of an A4-size page or part thereof held on a computer or in electronic or machine-readable form R0.75

8.   Prescribed Form

The Form below has been prescribed in Regulation 10 passed in terms of the Act and should be completed by a requester who wants access to the records of a private body.




(Section 53(1) of the Promotion of Access to Information Act, No 2 of 2000)

(Regulation 4)

A.   Particulars of Private Body

The Information Officer: in respect of _______________________________________ (specify company, if applicable)

 B.   Particulars of Person requesting access to the record

(a)   The particulars of the person who requests access to the records must be recorded below.

(b)  Furnish an address and/or fax number in the Republic to which information must be sent.

(c)   Proof of the capacity in which the request is made, if applicable, must be attached.

Full Name and Surname:___________________________________________

Identity Number:________________________________________________

Postal Address:_________________________________________________

Telephone Number:  ______________________________

Fax Number: ___________________________________

E-mail address: _________________________________

Capacity in which request is made, when made on behalf of another person: ____________________________________________________________

C.    Particulars of person of whose behalf request is made:

This section must be completed only if a request for information is made on behalf of another person

Full names and Surname:     ________________________________________

Identity Number:                    ________________________________________

D.    Particulars of Record:

(a)    Provide full particulars of the record to which access is requested, including the reference number if that is known to you, to enable the record to be located.

(b)    If the provided space is inadequate please continue on a separate folio and attach it to this form. The requester must sign all the additional folios.

1.     Description of the Record or relevant part of the record:  


2.    Reference number, if available:_______________________________________

3.   Any further particulars of the record:______________________________________________________________________________________

 E.  Fees:

(a)   Request for access to a record, other than a record containing personal information about yourself, will be processed only after a request fee has been paid.

(b)   You will be notified of the amount of the request fee.

(c)   The fee payable for access to a record depends on the form in which the access is required and the reasonable time required to search for and prepare a record.

(d)   If you qualify for exemption of the payment of any fee, please state the reason therefore.

Reason for exemption of payment of the fee (if any):  ______________________________________________________________________

F.   Form of Access to the Record:

If you are prevented by a disability to read, view or listen to the record in the form of access provided for in 1 to 4 here-under, state your disability and indicate in which form the record is required.

Disability: Form in which record is required:_____________________________________________________________________________________________

Mark the appropriate choice with an "X"


(a)   Your indication as to the required form of access depends on the form in which the record is available.

(b)   Access in the form requested may be refused in certain circumstances.  In such a case you will be informed if access will be granted in another form.

(c)   The fee payable for access to the record, if any, will be determined partly by the form in which access is requested.

1.    If the record is in written or printed form:

Copy of record____________          Inspection of record_______________

2.    If the record consists of visual images:

(This includes photographs, slides, video recordings, computer-generated images, sketches, etc.)

View the images_____ Copy of the images_____ Transcription of the images______

3.    If the record consists of recorded words or information which can be reproduced in sound:

Listen to the soundtrack___________ Transcription of soundtrack_____________

4.   If the record is held on computer or in an electronic or machine-readable form:

Printed copy of record___ Printed copy of information derived from the record____ Copy in computer readable form___

If you requested a copy or transcription of a record (above), do you wish the copy or transcription to be posted to you? A postal fee is payable. 

YES_____       NO_____ 

G.   Particulars of right to be exercised or protected:

If the provided space is inadequate, please continue of a separate folio and attach it to this form. The requester must sign all the additional folios

1.    Indicate which right is to be exercised or protected:


2.   Explain why the requested record is required for the exercising or protection of the  aforementioned right:


H.   Notice of decision regarding request for access:

You will be notified in writing whether your request has been approved/denied.  If you wish to be informed thereof in another manner, please specify the manner and provide the necessary particulars to enable compliance with your request.

How would you prefer to be informed of the decision regarding your request for access to the record?



Signed at ________________________ this____ day of _______________ 20_______