Our Professional Services team engages at the onset of an implementation, offers guidance on implementation strategies, and shares best practices from other engagements. Your unique processes are mapped and configured to the software, your teams are trained, and you’re set up for launch.
Choose the program that's right for your organisation. Gen2 Group offers two tiers of comprehensive services:
Premier and Enterprise Premier
Tier 2 support
Through regular touch points, we can assess progress together, measure outcomes, and adjust planning efforts to match evolving business
We are your strategic partner, committed to helping you achieve a successful business outcome.
The Gen2 Group delivers ongoing value to your organisation through a unique and valuable partnership specific to your needs.
WE ARE PARTNERS IN YOUR SUCCESS
Gen2 Group defines Customer Success as a unique and collaborative partnership with our clients. Our goal is to enable you to effectively plan, adapt, and deliver the right initiatives to meet your strategic goals.
We achieve this by working with you to define a successful business partnership and establish mutual goals and expectations. Our Client Success managers are always ready to engage with your team to design a strategic plan that ensures the Gen2 Best of Breed solutions continue to address your most critical challenges.
Through regular touch points, we can assess progress together, measure outcomes, and adjust planning efforts to match evolving business needs. We are your strategic partner, committed to helping you achieve a successful business outcome.
Selecting the right partner and business solution is an ongoing process. We are committed to making your selection and "re-selection" of our products an easy decision.
Business changes and your business solutions need to change with them. Our team will help you adapt to the demands you experience as a result of constant change.
ADAPT & GROW
Our Customer Success teams shares best practices, good communication, and ongoing education in order to gain user advocacy, which, in turn, increases smooth delivery, management, and value of our products to you.
The Professional Services Team offers regular training for our customers who need assistance in educating administrators, project managers, business users and report authors on our product toolset. If you are introducing a Product to a new group within your organisation the training options provide your users with a solid understanding on features and functionality offered.